In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.

In accordance with the applicable legislation, consumer disputes of low economic value, up to €5,000, may be submitted to mediation or arbitration, at the consumer’s express request, before a competent ADR entity.

The competent entity is:

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Edifício Ninho de Empresas, Estrada da Penha – 3.º andar, Sala 26
8005-131 Faro, Portugal

Telephone: +351 289 823 135 (Cost of a call to a national landline network)
Email: info@consumoalgarve.pt
Website: www.consumidoronline.pt

For more information on Alternative Dispute Resolution for Consumer Disputes, please consult the Portal do Consumidor: www.consumidor.gov.pt.